Welcome to the Shahebbd.com Help Center.
Below you’ll find answers to the most common questions about ordering, payments, delivery, returns, and more.
1. How do I place an order on Shahebbd.com?
Simply browse our products, select your desired item, choose size/color (if applicable), and click Add to Cart.
Proceed to checkout, enter your delivery details, choose a payment method, and confirm your order.
2. Do I need an account to place an order?
No. You can place an order as a guest user.
However, creating an account allows you to track orders faster and receive exclusive offers.
3. What payment methods do you accept?
We accept the following payment options in Bangladesh:
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Cash on Delivery (COD)
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bKash
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Nagad
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Rocket
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Debit/Credit Cards (via secure payment gateways)
4. Is online payment safe on Shahebbd.com?
Yes. All online payments are processed through secure and trusted third-party payment gateways.
Shahebbd.com does not store your card or MFS details.
5. How long does delivery take?
Delivery time depends on your location:
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Inside Dhaka: 1–3 working days
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Outside Dhaka: 3–7 working days
Delivery times may vary due to weather, holidays, or courier delays.
6. Do you deliver all over Bangladesh?
Yes. We deliver to most locations across Bangladesh through reliable courier partners.
7. How much is the delivery charge?
Delivery charges depend on your location and order size.
The exact delivery charge will be shown during checkout before you confirm your order.
8. Can I cancel my order?
Yes, you can cancel your order before it is dispatched.
Once dispatched, cancellation is not possible, but you may request a return if eligible.
9. What is your return policy?
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You can request a return within [7] days of receiving the product
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The item must be unused, unwashed, and in original condition
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Certain items (such as innerwear or sale items) are non-returnable
For details, please visit our Cancellation & Return Policy page.
10. How do I request a return or exchange?
To request a return or exchange:
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Contact our customer support within the return period
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Provide your order number and reason
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Follow the instructions given by our support team
Unauthorized returns may not be accepted.
11. When will I receive my refund?
Once your returned item passes inspection:
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Refunds are processed within 7–14 working days
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Refund method depends on your original payment option
12. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item:
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Contact us within 24 hours of delivery
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Provide photos or videos if requested
We will arrange a replacement or refund after verification.
13. What if my delivery fails or I miss the courier?
If delivery fails due to incorrect address or unreachable phone number:
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Additional delivery charges may apply
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Orders refused without reason may not be eligible for free re-delivery
14. How can I track my order?
After order confirmation, you will receive tracking details via:
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SMS
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Phone call
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Email (if provided)
15. Are the product colors exactly the same as shown?
We try to display accurate product images, but:
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Color may slightly vary due to lighting or screen settings
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Minor design differences may occur
These variations are normal and not considered defects.
16. Do you offer discounts or promotions?
Yes!
Follow us on social media and subscribe to our updates to receive:
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Special discounts
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Flash sales
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Exclusive offers
17. How can I contact customer support?
You can contact us through:
Website: https://shahebbd.com
Email: shahebbd110@gmail.com
Phone: +88 01908149197
Support Hours: [10:00 AM – 12:00 PM]
18. Is my personal information safe?
Yes. We respect your privacy and protect your data in accordance with Bangladesh laws.
Please read our Privacy Policy for more details.
Still have questions?
Feel free to reach out to our support team—we’re always happy to help 😊