Cancellation & Return Policy

Last updated: 05-02-2026

At Shahebbd.com, customer satisfaction is our priority. This Cancellation & Return Policy explains how order cancellations, returns, exchanges, and refunds are handled in accordance with common Bangladesh e-commerce practices.

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Policy

1.1 Cancellation Before Dispatch

• Orders can be cancelled before they are dispatched from our warehouse.

• To request a cancellation, please contact our customer support as soon as possible.

• If the order is successfully cancelled, any prepaid amount will be refunded according to our refund process.

1.2 Cancellation After Dispatch

• Once an order has been dispatched, it cannot be cancelled.

• In such cases, customers may follow the return process after receiving the product (if eligible).

2. Return Policy

We accept returns under the following conditions:

2.1 Return Eligibility

A product is eligible for return if:

• The item is incorrect, damaged, or defective

• The product does not match the description or size ordered

• The return request is made within [7] days of delivery

You may adjust the return window (e.g., 3 or 7 days) based on your business policy.

2.2 Return Conditions

To be eligible for return:

• The item must be unused, unwashed, and unworn

• Original tags, packaging, and invoice must be intact

• The product must be in resaleable condition

Returns that do not meet these conditions may be rejected.

2.3 Non-Returnable Items

The following items are not eligible for return or exchange:

• Innerwear, underwear, or items related to personal hygiene

• Discounted, clearance, or sale items

• Customized or made-to-order products

• Items damaged due to customer misuse

3. Return Process

To initiate a return:

1. Contact our customer support within the return period

2. Provide order number and reason for return

3. Our team will guide you through the return process

4. Return the product via the instructed courier method

Unauthorized returns may not be accepted.

4. Exchange Policy

• Exchanges are allowed for size or color issues, subject to stock availability

• Exchange requests must follow the same eligibility and condition rules as returns

• If the requested item is unavailable, a refund or store credit may be offered

5. Refund Policy

5.1 Refund Method

• Refunds are processed to the original payment method

• For Cash on Delivery (COD) orders, refunds may be issued via bKash, Nagad, Rocket, or bank transfer

5.2 Refund Timeline

• Refunds are processed within 7–14 working days after successful inspection of the returned item

• Processing time may vary depending on payment provider or bank

6. Return Shipping Charges

• If the return is due to our mistake (wrong or defective product), return shipping costs will be borne by Shahebbd.com

• If the return is due to customer preference (size, color, or change of mind), return shipping costs will be borne by the customer

7. Failed Delivery or Refused Orders

• If a customer refuses delivery or provides incorrect address/phone information, shipping charges may be non-refundable

• Re-delivery may require additional shipping fees

8. Inspection & Approval

All returned items are subject to inspection.
Shahebbd.com reserves the right to:

• Approve or reject returns

• Offer replacement, refund, or store credit based on condition

9. Policy Updates

Shahebbd.com reserves the right to modify this Cancellation & Return Policy at any time without prior notice.
Updates will be effective immediately upon posting on the website.

10. Governing Law

This policy is governed by the laws of the People’s Republic of Bangladesh.
Any disputes shall be subject to the jurisdiction of Bangladeshi courts.

11. Contact Information

For cancellation or return requests, please contact:

Website: https://shahebbd.com
Email: shahebbd110@gmail.com
Phone: +88 01908149197
Business Address: Shaheb Bazar, Rajshahi, Bangladesh